N-able
Free
N-able Monthly Service Report Template for MSPs
A comprehensive monthly summary of all IT service activities, ticket volumes, resolution metrics, and SLA performance for your MSP clients.
What's Included
- Executive Summary
- Ticket Volume & Trends
- SLA Compliance Metrics
- System Uptime Statistics
- Top Issues & Resolutions
- Patch Management Status
- Recommendations & Next Steps
Why This Report Matters
Monthly reports are the backbone of client communication. They demonstrate the value you deliver, justify your fees, and build the trust that drives long-term retention. Without them, clients only notice IT when something breaks.
For N-able users specifically, this template is structured around the data exports and metrics available in N-able N-central, so you can populate it directly from your existing workflows without extra data wrangling.
How to Use This Template
- Export your ticket and performance data from your PSA/RMM tool
- Fill in the executive summary with key highlights and wins
- Populate the metrics sections with actual numbers from the reporting period
- Add your recommendations and planned work for the next month
- Review with your team, then send to the client stakeholder
Download This Template
Get the N-able Monthly Service Report template in editable format. Free, no sign-up required.
Download DOCX Browse All TemplatesFrequently Asked Questions
How often should I send monthly reports?
Send them within the first week of each new month, covering the previous month's data. Consistency matters more than perfection — clients value predictability.
What metrics should I highlight?
Focus on ticket resolution time, SLA compliance percentage, system uptime, and any security incidents. These are the numbers your clients care about most.
Should I include technical details?
Keep the executive summary non-technical. You can include a technical appendix for IT-savvy contacts, but most client stakeholders want business outcomes, not server logs.
How long should a monthly report be?
Aim for 3-5 pages. Enough to demonstrate value, short enough to actually get read. Use charts and visuals over dense text.